Shipping policy

Domestic Shipment Terms

Shipment processing time

All orders are processed and shipped within 1 business day (excluding holidays) of receipt. Orders received and accepted on business days (excluding holidays) prior to 01:30 PM PT will ship the same day. Orders received from Friday at 4:30 PM PT through Sunday will ship on Monday. Orders will not ship during federal holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping rates and delivery estimates

Enjoy free ground shipping on every order across the 48 contiguous states

Shipment to P.O. boxes or APO/FPO addresses

Utility Basics does not ship to POAPO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours of receipt.

Customs, Duties, and Taxes

Utility Basics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Utility Basics is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Utility Basics will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by emailing us at support@utilitybasicsholding.com.